/* Espace support client — design premium Shop2Tout */

.support-page {
  --support-keyboard-offset: 0px;
  min-height: 100vh;
  min-height: 100dvh;
  background:
    radial-gradient(circle at 18% 0%, rgba(184, 149, 106, 0.12), transparent 34rem),
    linear-gradient(180deg, var(--bg-elevated) 0, var(--bg) 22rem);
  color: var(--text);
}

.support-header {
  position: sticky;
  top: 0;
  z-index: 20;
  border-bottom: 1px solid var(--border-subtle);
  background: color-mix(in srgb, var(--bg-elevated) 90%, transparent);
  backdrop-filter: blur(18px);
}

.support-header-inner {
  max-width: 1120px;
  min-height: 72px;
  margin: 0 auto;
  padding: 0 1.5rem;
  display: grid;
  grid-template-columns: 1fr auto 1fr;
  align-items: center;
}

.support-theme-toggle {
  justify-self: end;
  width: 40px;
  height: 40px;
  display: inline-grid;
  place-items: center;
  padding: 0;
  border: 1px solid var(--border-subtle);
  border-radius: 50%;
  background: var(--bg-elevated);
  color: var(--text);
  cursor: pointer;
  transition: border-color 0.2s ease, color 0.2s ease, transform 0.2s ease;
}

.support-theme-toggle:hover,
.support-theme-toggle:focus-visible {
  border-color: var(--gold);
  color: var(--gold);
  transform: translateY(-1px);
  outline: none;
}

.support-back {
  justify-self: start;
  color: var(--text-muted);
  text-decoration: none;
  font-size: 0.86rem;
  transition: color 0.2s ease;
}

.support-back:hover,
.support-back:focus-visible {
  color: var(--gold);
}

.support-brand {
  color: var(--text);
  text-decoration: none;
  font-family: var(--font-display);
  font-size: 1.35rem;
  font-weight: 650;
  letter-spacing: 0.16em;
}

.support-brand span,
.support-brand .logo-accent {
  font-family: inherit;
  font-size: 1.1em;
  font-weight: inherit;
  line-height: 1;
  letter-spacing: inherit;
  display: inline-block;
  vertical-align: baseline;
  font-variant-numeric: lining-nums;
  font-feature-settings: "lnum" 1, "onum" 0;
  color: var(--gold);
  -webkit-text-fill-color: var(--gold);
  transform: translateY(-0.015em);
}

.support-main {
  width: min(100% - 2rem, 980px);
  margin: 0 auto;
  padding: 3.5rem 0 4rem;
}

.support-hero {
  max-width: 720px;
  margin: 0 auto 2rem;
  text-align: center;
}

.support-eyebrow,
.support-section-kicker {
  margin: 0 0 0.55rem;
  color: var(--gold);
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.17em;
  text-transform: uppercase;
}

.support-title {
  margin: 0;
  font-family: var(--font-display);
  font-size: clamp(2.1rem, 5vw, 3.75rem);
  font-weight: 580;
  line-height: 1.02;
  letter-spacing: -0.025em;
}

.support-subtitle {
  max-width: 620px;
  margin: 1rem auto 0;
  color: var(--text-muted);
  font-size: 0.98rem;
  line-height: 1.7;
}

.support-user-line {
  display: inline-flex;
  margin: 1rem 0 0;
  padding: 0.35rem 0.75rem;
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-pill);
  color: var(--text-muted);
  font-size: 0.76rem;
}

.support-card {
  border: 1px solid var(--border-subtle);
  border-radius: 22px;
  background: color-mix(in srgb, var(--bg-elevated) 94%, transparent);
  box-shadow: 0 18px 55px rgba(0, 0, 0, 0.08);
}

[data-theme="dark"] .support-page {
  background:
    radial-gradient(circle at 18% 0%, rgba(212, 184, 150, 0.1), transparent 34rem),
    linear-gradient(180deg, var(--dark-bg) 0, var(--bg) 22rem);
}

[data-theme="dark"] .support-card,
[data-theme="dark"] .support-ticket-card {
  border-color: rgba(212, 184, 150, 0.14);
  box-shadow: 0 18px 55px rgba(0, 0, 0, 0.32);
}

[data-theme="dark"] .support-messages {
  background: var(--dark-bg);
}

[data-theme="dark"] .support-msg--admin {
  background: var(--dark-surface-alt);
  border-color: var(--dark-border);
}

[data-theme="dark"] .support-msg--customer {
  background: rgba(184, 149, 106, 0.22);
  border-color: rgba(212, 184, 150, 0.34);
}

[data-theme="dark"] .support-input,
[data-theme="dark"] .support-textarea,
[data-theme="dark"] .support-admin-filter-select,
[data-theme="dark"] .support-admin-status-select {
  background: var(--dark-bg);
  border-color: var(--dark-border);
}

[data-theme="dark"] .support-composer,
[data-theme="dark"] .support-header {
  background: color-mix(in srgb, var(--dark-surface) 92%, transparent);
}

.support-gate {
  max-width: 560px;
  margin: 0 auto;
  padding: 3rem 2rem;
  text-align: center;
}

.support-gate-icon {
  width: 54px;
  height: 54px;
  margin: 0 auto 1rem;
  display: grid;
  place-items: center;
  border-radius: 50%;
  background: rgba(184, 149, 106, 0.13);
  color: var(--gold);
  font-size: 1.45rem;
}

.support-gate h2 {
  margin: 0;
  font-family: var(--font-display);
  font-size: 1.75rem;
}

.support-gate p {
  max-width: 430px;
  margin: 0.75rem auto 0;
  color: var(--text-muted);
  line-height: 1.6;
}

.support-gate-btn {
  display: inline-block;
  margin-top: 1.35rem;
  text-decoration: none;
}

.support-overview {
  padding: 1.5rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1.5rem;
}

.support-section-title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 1.75rem;
  font-weight: 600;
}

.support-summary-notice {
  min-height: 1.25rem;
  margin: 0.4rem 0 0;
  color: var(--text-muted);
  font-size: 0.84rem;
}

.support-summary-notice--alert {
  color: var(--gold);
  font-weight: 600;
}

.support-new-btn,
.support-send-btn {
  border: none;
  cursor: pointer;
  font: inherit;
}

.support-new-btn {
  flex-shrink: 0;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.35rem;
  min-width: 185px;
}

.support-stats {
  margin: 1rem 0 2rem;
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0.8rem;
}

.support-stat {
  padding: 1.1rem 1.25rem;
  display: flex;
  align-items: baseline;
  gap: 0.65rem;
  box-shadow: none;
}

.support-stat-value {
  font-family: var(--font-display);
  font-size: 1.75rem;
  color: var(--gold);
}

.support-stat-label {
  color: var(--text-muted);
  font-size: 0.78rem;
}

.support-list-heading {
  margin-bottom: 0.8rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.support-list-heading h2 {
  margin: 0;
  font-family: var(--font-display);
  font-size: 1.35rem;
}

.support-refresh-btn {
  padding: 0.45rem 0.8rem;
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-pill);
  background: transparent;
  color: var(--text-muted);
  cursor: pointer;
  font: inherit;
  font-size: 0.76rem;
}

.support-refresh-btn:hover {
  border-color: var(--gold);
  color: var(--gold);
}

.support-tickets-list {
  display: grid;
  gap: 0.75rem;
}

.support-ticket-card {
  width: 100%;
  padding: 1.15rem 1.25rem;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 0.8rem 1.2rem;
  text-align: left;
  border: 1px solid var(--border-subtle);
  border-radius: 18px;
  background: var(--bg-elevated);
  color: inherit;
  cursor: pointer;
  font: inherit;
  transition: transform 0.2s ease, border-color 0.2s ease, box-shadow 0.2s ease;
}

.support-ticket-card:hover,
.support-ticket-card:focus-visible {
  transform: translateY(-2px);
  border-color: rgba(184, 149, 106, 0.65);
  box-shadow: 0 14px 35px rgba(0, 0, 0, 0.09);
  outline: none;
}

.support-ticket-card-subject {
  overflow: hidden;
  font-family: var(--font-display);
  font-size: 1.15rem;
  font-weight: 620;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-ticket-card-preview {
  grid-column: 1;
  overflow: hidden;
  color: var(--text-muted);
  font-size: 0.84rem;
  line-height: 1.45;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-ticket-card-meta {
  grid-column: 2;
  grid-row: 1 / span 2;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  justify-content: center;
  gap: 0.45rem;
  color: var(--text-muted);
  font-size: 0.72rem;
}

.support-ticket-card-date {
  white-space: nowrap;
}

.support-loading-card {
  padding: 1.5rem;
  color: var(--text-muted);
  text-align: center;
  box-shadow: none;
}

.support-empty {
  padding: 2.75rem 1.5rem;
  text-align: center;
}

.support-empty-icon {
  width: 58px;
  height: 58px;
  margin: 0 auto 1rem;
  display: grid;
  place-items: center;
  border-radius: 50%;
  background: rgba(184, 149, 106, 0.12);
  color: var(--gold);
  font-size: 1.4rem;
}

.support-empty h3 {
  margin: 0;
  font-family: var(--font-display);
  font-size: 1.45rem;
}

.support-empty p {
  max-width: 440px;
  margin: 0.55rem auto 1rem;
  color: var(--text-muted);
  line-height: 1.55;
}

.support-back-inline {
  margin: 0 0 0.8rem;
  padding: 0;
  border: none;
  background: none;
  color: var(--text-muted);
  cursor: pointer;
  font: inherit;
  font-size: 0.82rem;
}

.support-back-inline:hover {
  color: var(--gold);
}

.support-detail,
.support-create-card {
  overflow: hidden;
}

.support-detail-head {
  padding: 1.35rem 1.5rem;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 1rem;
  border-bottom: 1px solid var(--border-subtle);
}

.support-detail-subject {
  margin: 0;
  font-family: var(--font-display);
  font-size: 1.65rem;
  line-height: 1.15;
}

.support-detail-meta {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 0.45rem;
}

.support-detail-date {
  color: var(--text-muted);
  font-size: 0.72rem;
}

.support-status-badge {
  display: inline-flex;
  align-items: center;
  padding: 0.32rem 0.7rem;
  border: 1px solid transparent;
  border-radius: var(--radius-pill);
  font-size: 0.65rem;
  font-weight: 750;
  letter-spacing: 0.07em;
  text-transform: uppercase;
}

.support-status--open {
  border-color: rgba(74, 144, 226, 0.3);
  background: rgba(74, 144, 226, 0.12);
  color: #4a90e2;
}

.support-status--pending_admin {
  border-color: rgba(184, 149, 106, 0.38);
  background: rgba(184, 149, 106, 0.14);
  color: var(--gold);
}

.support-status--pending_customer {
  border-color: rgba(225, 160, 72, 0.34);
  background: rgba(225, 160, 72, 0.12);
  color: #d89a45;
}

.support-status--closed,
.support-status--resolved {
  border-color: rgba(82, 183, 136, 0.32);
  background: rgba(82, 183, 136, 0.11);
  color: #52b788;
}

.support-messages {
  min-height: 280px;
  max-height: min(52vh, 520px);
  padding: 1.4rem 1.5rem;
  display: flex;
  flex-direction: column;
  gap: 0.8rem;
  overflow-y: auto;
  background: color-mix(in srgb, var(--bg) 72%, transparent);
}

.support-msg {
  max-width: min(78%, 620px);
  padding: 0.8rem 1rem;
  border: 1px solid var(--border-subtle);
  border-radius: 16px;
  font-size: 0.9rem;
  line-height: 1.55;
  white-space: pre-wrap;
}

.support-msg--customer {
  align-self: flex-end;
  border-bottom-right-radius: 5px;
  border-color: rgba(184, 149, 106, 0.35);
  background: rgba(184, 149, 106, 0.15);
}

.support-msg--admin {
  align-self: flex-start;
  border-bottom-left-radius: 5px;
  background: var(--bg-elevated);
}

.support-msg--system {
  align-self: center;
  max-width: 90%;
  border: none;
  background: transparent;
  color: var(--text-muted);
  font-size: 0.78rem;
  text-align: center;
}

.support-msg-meta {
  display: block;
  margin-bottom: 0.25rem;
  color: var(--text-muted);
  font-size: 0.68rem;
}

.support-typing-indicator {
  width: fit-content;
  max-width: min(78%, 620px);
  display: inline-flex;
  align-items: center;
  gap: 0.55rem;
  padding: 0.72rem 0.9rem;
  border: 1px solid color-mix(in srgb, var(--gold) 32%, var(--border-subtle));
  border-radius: 16px;
  background: color-mix(in srgb, var(--bg-elevated) 82%, var(--gold) 8%);
  color: var(--text-muted);
  font-size: 0.82rem;
  line-height: 1;
  box-shadow: 0 10px 26px rgba(26, 24, 22, 0.06);
  animation: supportTypingAppear 0.12s ease-out;
}

.support-typing-indicator--admin {
  align-self: flex-start;
  border-bottom-left-radius: 5px;
}

.support-typing-indicator--customer {
  align-self: flex-end;
  border-bottom-right-radius: 5px;
}

.support-typing-label {
  white-space: nowrap;
}

.support-typing-dots {
  display: inline-flex;
  align-items: center;
  gap: 0.22rem;
}

.support-typing-dots i {
  width: 0.34rem;
  height: 0.34rem;
  display: block;
  border-radius: 999px;
  background: var(--gold);
  opacity: 0.42;
  animation: supportTypingPulse 1s ease-in-out infinite;
}

.support-typing-dots i:nth-child(2) {
  animation-delay: 0.16s;
}

.support-typing-dots i:nth-child(3) {
  animation-delay: 0.32s;
}

@keyframes supportTypingPulse {
  0%,
  70%,
  100% {
    opacity: 0.38;
    transform: translateY(0);
  }

  35% {
    opacity: 1;
    transform: translateY(-0.16rem);
  }
}

@keyframes supportTypingAppear {
  from {
    opacity: 0;
    transform: translateY(0.16rem);
  }

  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.support-composer {
  position: sticky;
  bottom: 0;
  padding: 1rem 1.25rem;
  border-top: 1px solid var(--border-subtle);
  background: var(--bg-elevated);
}

.support-reply-form,
.support-create-form {
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
}

.support-reply-form label,
.support-create-form label {
  color: var(--text-muted);
  font-size: 0.77rem;
  font-weight: 600;
}

.support-input,
.support-textarea {
  width: 100%;
  padding: 0.78rem 0.9rem;
  border: 1px solid var(--border-subtle);
  border-radius: 13px;
  background: var(--input-bg, var(--bg));
  color: var(--text);
  outline: none;
  resize: vertical;
  font: inherit;
  font-size: 0.9rem;
  transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.support-input:focus,
.support-textarea:focus {
  border-color: var(--gold);
  box-shadow: 0 0 0 3px rgba(184, 149, 106, 0.14);
}

.support-form-footer {
  min-height: 42px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
}

.support-form-state {
  color: var(--text-muted);
  font-size: 0.76rem;
}

.support-form-state.is-error {
  color: #d66b6b;
}

.support-send-btn {
  min-width: 145px;
}

.support-send-btn:disabled {
  cursor: wait;
  opacity: 0.6;
}

.support-create-card {
  max-width: 700px;
  margin: 0 auto;
  padding: 1.6rem;
}

.support-create-head {
  margin-bottom: 1.15rem;
}

.support-create-title {
  margin: 0;
  font-family: var(--font-display);
  font-size: 1.8rem;
}

.support-create-head > p:last-child {
  margin: 0.5rem 0 0;
  color: var(--text-muted);
  line-height: 1.55;
}

.support-label-optional {
  font-weight: 400;
  opacity: 0.7;
}

.support-closed-notice {
  margin: 0;
  padding: 0.85rem;
  border-radius: 12px;
  background: rgba(82, 183, 136, 0.1);
  color: var(--text-muted);
  font-size: 0.84rem;
  text-align: center;
}

.support-count-badge {
  min-width: 1.25rem;
  height: 1.25rem;
  margin-left: 0.4rem;
  padding: 0 0.35rem;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius-pill);
  background: var(--gold);
  color: #fff;
  font-size: 0.68rem;
  font-weight: 700;
  line-height: 1;
  vertical-align: middle;
}

.account-dropdown-item .support-count-badge {
  float: right;
  margin-left: 0.5rem;
}

.hidden {
  display: none !important;
}

@media (max-width: 700px) {
  .support-header-inner {
    min-height: 62px;
    padding: 0 1rem;
  }

  .support-header-spacer {
    display: none;
  }

  .support-brand {
    justify-self: center;
    font-size: 1.05rem;
  }

  .support-theme-toggle {
    width: 36px;
    height: 36px;
  }

  .support-main {
    width: min(100% - 1.25rem, 980px);
    padding: 2.25rem 0 2.5rem;
  }

  .support-title {
    font-size: clamp(2rem, 10vw, 2.8rem);
  }

  .support-overview {
    padding: 1.2rem;
    align-items: stretch;
    flex-direction: column;
  }

  .support-new-btn {
    width: 100%;
  }

  .support-stats {
    gap: 0.5rem;
  }

  .support-stat {
    padding: 0.85rem 0.45rem;
    flex-direction: column;
    align-items: center;
    gap: 0.1rem;
    text-align: center;
  }

  .support-stat-value {
    font-size: 1.45rem;
  }

  .support-ticket-card {
    grid-template-columns: 1fr;
  }

  .support-ticket-card-preview {
    grid-column: 1;
  }

  .support-ticket-card-meta {
    grid-column: 1;
    grid-row: auto;
    align-items: center;
    justify-content: space-between;
    flex-direction: row;
  }

  .support-detail-head {
    padding: 1.15rem;
    flex-direction: column;
  }

  .support-detail-meta {
    align-items: flex-start;
  }

  .support-messages {
    min-height: 250px;
    max-height: min(48dvh, 420px);
    padding: 1rem;
  }

  .support-msg {
    max-width: 90%;
  }

  .support-composer {
    margin-bottom: var(--support-keyboard-offset, 0px);
    padding: 0.85rem 0.85rem calc(0.85rem + env(safe-area-inset-bottom, 0px));
    transition: margin-bottom 0.14s ease;
  }

  body.support-keyboard-open .support-detail {
    scroll-margin-bottom: calc(var(--support-keyboard-offset, 0px) + 1rem);
  }

  body.support-keyboard-open .support-messages {
    max-height: min(40dvh, 360px);
  }

  body.support-keyboard-open .support-reply-form {
    scroll-margin-bottom: calc(var(--support-keyboard-offset, 0px) + 1rem);
  }

  body.support-keyboard-open .support-textarea {
    scroll-margin-bottom: calc(var(--support-keyboard-offset, 0px) + 7rem);
  }

  .support-form-footer {
    align-items: stretch;
    flex-direction: column;
  }

  .support-send-btn {
    width: 100%;
  }

  .support-create-card {
    padding: 1.2rem;
  }
}